A Direct Primary Care (DPC) practice
located in Fort Mill, SC.

Frequently Asked Questions

Direct Primary care is an increasingly popular model of care that is restoring the doctor-patient relationship. DPC is a membership-based model and for one low monthly fee, we are able to provide you with longer, more relaxed visits, wholesale prices on medications and labs, and a variety of ways to connect with your physician.  There are NO co-pays and all additional lab and medication fees are transparent. We pass all of our wholesale savings on to you.

By eliminating insurance, DPC minimizes the time-consuming administrative burdens placed on traditional model practices. When Dr. Mendelsohn left her fee-for-service family medicine practice, she had over 3000 patients! She wasn’t able to talk directly with people on the phone, wasn’t able to spend more than 15 minutes with someone without getting significantly behind on paperwork, and wasn’t able to use telemedicine when appropriate. In the DPC model, she will limit her panel to no more than 600 patients – This means she can spend 5x longer with YOU, focus on what is important to YOU and keep YOU healthy!

Family Medicine is a medical specialty designed to train physicians to care for people “from cradle to grave.”  In our training, we experience almost all aspects of medicine, with emphasis on Internal Medicine, Pediatrics and OB/Gyn. We also spend time with specialists to gain experience in cardiology, dermatology, psychiatry and surgery.

Family Medicine is largely about taking care of you in the context of what is important to you and your well-being – both physically and emotionally. We are well-versed in preventive care and having discussions with you about your future healthcare goals. These goals change throughout a lifetime and Family Medicine physicians recognize the importance of addressing those changes and caring for you as an individual.  In primary care it is important to “know what you don’t know.” We are your advocates in navigating the healthcare continuum when it is necessary seek specialty care beyond our practice setting.

These terms are frequently used interchangeably, but the models are not the same. Both offer longer appointment times and more personalized care, however, most concierge practices charge a significant annual membership fee in addition to billing your insurance at each visit (as is done in a traditional medical office). In contrast, Direct Primary Care charges one low monthly fee to cover as much of your primary care needs as possible. We negotiate low-cost labs, imaging, and medications then pass our savings along to you. Since we don’t have to comply with insurance regulations and billing, it eliminates the need for more staff and time-consuming documentation in the EMR, which allows better access and affordable care for all.

Dr. Mendelsohn believes in treating the WHOLE person and is  open to all forms of treatment, as long as they are safe. She recommends and practices evidence-based medicine.
If you are interested in complementary or alternative treatments to various ailments, Dr. Mendelsohn is absolutely open to discussing these options in the context of what is safest and most appropriate for your well-being! Acupuncture, meditation, and other complimentary forms of treatment have helped many of us and we are open to what works for you while making sure we are also discussing the safety and efficacy of these options. Dr. Mendelsohn does not personally perform these treatments.

Dr. Mendelsohn believes FULLY in vaccinating our children to reduce the risk of spreading preventable diseases. We support all recommended childhood vaccines and follow the American Academy of Pediatrics and CDC schedules. We are open to some alternative schedules as long as a child receives ALL appropriate vaccines before starting school. We will not sign any documentation allowing a child to enter school without being fully vaccinated unless there is a MEDICAL reason they should not receive a specific immunization.

Dr. Mendelsohn  DOES NOT treat chronic pain with opioid medications. We DO NOT store opioids (narcotics/controlled substances) or benzodiazepines (Xanax, Valium) in our pharmacy. We will treat pain with other modalities and will refer you to an appropriate specialist if chronic narcotics are necessary.

Yes, we encourage all of our patients to continue their insurance coverage to be used for more expensive aspects of the healthcare continuum, such as specialty care, emergency visits, hospitalizations or surgery. We can help you find an agent that can pair the best, most affordable plan with your family’s needs while continuing to provide low cost, high value primary care in our office. DPC pairs well with high-deductible plans, catastrophic plans, and healthcare sharing groups.

Just like any other outpatient office, we order labs when appropriate. We offer in-house lab testing such as blood sugars/hemoglobin A1Cs, urinalysis, urine pregnancy test, rapid strep and rapid flu.

We are able to pass our DPC wholesale lab pricing along to you. This means spending less than 10% of the cost you typically pay at insurance-based practices. For blood draws, we partner with LabCorp and Quest Diagnostics for these low costs. If you choose to bill your insurance, either reference lab can do this for you.

Your annual physical labs will INCLUDE a complete blood count, cholesterol level, and comprehensive metabolic panel (blood sugar level, liver and kidney function and thyroid function) at no extra cost to you.

We are able to refer you whenever a specialist is necessary, for X-rays and scans, and for procedures we do not perform in the office. Having practiced in the greater Charlotte area for over 15 years, Dr. Mendelsohn can recommend the most appropriate specialist for your needs. We are currently working to negotiate lower rates for imaging and will let you know our progress.

Give us a call! Because our patient panel is smaller and more personalized, we can help you even when you are sick and far from home. Many illnesses can be managed by phone, text or skype, so let us locate the nearest pharmacy and call in what’s necessary. If you need to be seen in an urgent care or ER, we will make a personal phone call describing your medical condition to the provider and send any records that are necessary for a more comprehensive evaluation.

Hopefully this will be a rare (if ever) occurrence. If, however, you need to be hospitalized we will refer you to the hospital of your choice, contact the receiving provider with all of your relevant information and send any records that will aid in your care.

DPC physicians are typically unable to bill Medicare for their services and are “opted-out.” This allows us to spend more time with YOU – not checking boxes to comply with Medicare’s rules and regulations. You will need to sign a one-time waiver declaring that neither you nor your doctor will directly bill Medicare for our services. Medicare will still cover any laboratory testing, imaging, medications, or hospitalizations prescribed by our office.

Schedule a meet and greet! We won’t be giving medical advise during this visit, but it will give you a sense who we are, what we do, and our practice style. This will help you decide if we can provide the type of care that is right for you.

We want you to be satisfied. Should you decide to leave our practice at any time, for any reason, we will refund the “unused” portion of your service fees. Please note that the $100 enrollment fee will apply should you choose to re-enter our practice at a later date.

We LOVE this idea! If you know someone that is unable to afford medical care or is on our waiting list, you can help them by providing them with a year of services. Your gift can be recognized by name or remain anonymous. Please let us know if this is something that you are interested in participating in.

Ready for a new direction? Let’s get started!

To learn more about New South Family Medicine, give us a call at 803-402-4410. Ready to enroll? Click here to get started.

In Our Patients’ Words

  • “Dr. Jessica Kaiser Mendelsohn was my Primary Care Physician for many years. My health was complicated through those years and I will always be grateful to her for her care given to me. Dr. Kaiser (as she was then) was compassionate, caring, knowledgeable and professional. She KNEW ME....She LISTENED TO ME....She TOOK TIME TO HEAR ME....and TOGETHER I was given extraordinary care!! I will always be grateful for that care that brought to my life the ultimate care of a physician....care that enhanced my mind, body, and spirit!!”

    -- Nancy H., Fort Mill, SC
  • “I simply cannot say enough about the care my family and I received as Dr. Kaiser’s patients. I transferred to her practice at a time in my life when I needed not only physical care, but emotional and mental as well. She always encouraged me to be an active participant in my quest for overall well-being. Dr. Kaiser also served as my teenage daughters’ physician. Both girls absolutely adored Dr. Kaiser’s easy-going personality, approachability, and candor. Our family recommends her without hesitation!”

    -- Lori C., Charlotte, NC
  • “Dr. Kaiser (Mendelsohn) is the best doctor I have ever had. When she left her practice in Pineville I was devastated. She always made time for me, always listened carefully and never rushed me out of the office. She was so kind when my Mother passed away – I’ll never forget her huge hug. It was like visiting an old friend rather than the just an allotted 10-minute office visit. I will join her new practice as soon as she opens it and I will be delighted to be back with her.”

    -- Jane G., Fort Mill, SC
  • “I had just about given up on doctors and myself for that matter, until I met Dr. Mendelsohn. I was tired of being judged by my cover and not heard for my story. Not only did Dr. Mendelsohn not judge me, she listened to me. She looked me in my eye and heard what I had to say. Most importantly, she believed in me. She always made me feel like we were working as a team and her belief in me morphed into me remembering how to believe in myself. I remember the day she told me she was leaving the practice, I was sad...but when I learned she was moving on to Hospice, I realized it was ok. The Hospice patients and their families needed her more than I did – her care and compassion were something that I knew in my core they could not be receiving from any other provider and they were going to be blessed with an intelligent doctor who would also care about them as people and the life events that lie ahead. If you are choosing Dr. Mendelsohn, without a doubt, you are choosing to put your health in the hands of one of the best!”

    -- Lynn D., Fort Mill, SC

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